Customer Support

Call Center Supervisor

Average monthly net salary in Estonia is

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80% of people earn:

985 - 2,842 EUR

10% earn less lthan 985 EUR

10% earns more than 2,842 EUR

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the Palgad.ee salary survey, 80% of people on the Call Center Supervisor position in the Estonia earn between 985 EUR and 2,842 EUR monthly net.

10% of employees earn less than 985 EUR and 10% of people earn more than 2,842 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

291. place

Women representation in position

n/a

Average age of respondent by position

n/a

673. place

Porter, Information Staff

General labour

706 - 1,350 EUR

292. place

Senior Sales Representative

Commerce

1,131 - 2,685 EUR

291. place

Call Center Supervisor

Customer Support

985 - 2,842 EUR

290. place

Nurse

Medicine & Social Care

1,324 - 2,375 EUR

1. place

Leasing Director

Leasing

2,008 - 8,570 EUR

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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